At Pure-Attire, we want to make your shopping experience as smooth and pleasant as possible. Below you will find answers to some of the most frequently asked questions. If you can't find something, please feel free to contact our customer service team!
1. What is Pure-Attire’s return policy?
We want you to be satisfied with your order! If for any reason you are not completely happy, you can return your items within 14 days of receipt. Please ensure the items are in their original condition (unwashed, unused, and with all tags attached). Some items, such as underwear, swimwear, and gift cards, cannot be returned for hygiene reasons. For more information, you can consult our Return and Refund Policy page.
2. How do I place an order?
Placing an order at Pure-Attire is easy! Follow these steps:
- Browse our collection and select the items you want to buy.
- Add them to your shopping cart.
- Go to checkout, fill in your shipping details, and choose your payment method.
- Review and confirm your order.
- Once your payment is processed, you will receive a confirmation email with your order details.
3. Do you offer international shipping?
At the moment, we offer free shipping within the Netherlands, Belgium, and Switzerland. For other regions, you can consult our Shipping Policy page for more information about availability and shipping costs.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the courier’s website. If you have trouble tracking your order, please feel free to contact our customer service team for assistance.
5. Can I change or cancel my order?
We process orders immediately and as quickly as possible to ensure fast delivery. Because orders are forwarded directly to our suppliers, we often cannot process changes or cancellations after an order has been placed. Therefore, canceling an order after placing it is usually not possible.
Of course, you retain your statutory right of withdrawal. This means you can return the product within 14 days of receipt without giving any reason. Any return costs and the procedure are described in our return conditions.
6. What payment methods do you accept?
We offer various secure payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- iDEAL (for the Netherlands)
- Bancontact (for Belgium)
- Twint (for Switzerland)
- Apple Pay and Google Pay
For more details, you can consult our Payment Options page.
7. Do you offer gift cards?
Currently, we do not offer gift cards. However, stay tuned as we are always working to improve our offerings for you!
8. How can I contact customer service?
If you have questions or need assistance, we would love to hear from you! You can reach us via:
- Email: info@pure-attire.com
We are ready to help you and ensure you have the best shopping experience!
9. Is it safe to shop on Pure-Attire.com?
Absolutely! We use the latest SSL encryption technology to protect your personal data and payment information. Your security is our priority, and we do not store your payment details on our website.
10. How do I care for my clothing?
To keep your Pure-Attire clothing in top condition, we recommend following the washing instructions on the label. Wash your items in cold water, avoid harsh detergents, and preferably air dry them to preserve the quality of the fabric.
Contact details:
Store name: Pure-Attire (part of E-ComTrade)
Address: Keurenplein 41 (Box D4664), 1069CD, Amsterdam, Netherlands
Chamber of Commerce number: 95616551
VAT number: NL005164791B33
Email: info@pure-attire.com
Contact form: Contact
Tel: +31 020 210 1445
Preferred contact method: Email
Our customer service team is available at the following times:
Monday - Friday: 09:00 - 18:00 (GMT+1)
Saturday - Sunday: Closed
We strive to respond within 24 hours.
